Category: Uncategorized

Email not working after iOS 18 update

If your iphone/ipad updated to iOS 18 and your email is no longer working, it’s a problem with the Apple software update. More info here. If that fix doesn’t work for you, some users have had success using the Outlook app instead for their email. Hopefully, Apple will publish an update soon the fixes the […]

Fake emails and website

If you receive an email saying that ‘Incoming emails are pending’, it is fake – don’t click on the link. If you do click on the link, you may see a website that looks like hvi.net but does not say hvi.net in the address bar. It is a phishing attempt to try to get you […]

Phishing attempts

Several users have reported receiving emails warning that their account “will stop sending and receiving emails if not verified within 24 hours.” This is obviously not true. There is no “Email Administrator Team” here. We don’t send out “High : System Alert!!!” warning messages. You should be able to recognize a phishing attempt by now. […]

Security Certificate

UPDATE: The offending root certificate has been removed from the server and everything seems to be working now. Please let me know if you are still having an issue. ___________________________________________________ ORIGINAL POST The security certificate for the mail server (used for https:// connections) is correct and up-to-date, however there is something called a root certificate […]

Webmail

If you are having problems connecting to webmail using a bookmark, try connecting through HVImail.com and then replacing the bookmark after you log in successfully. The issue may be that you’ve bookmarked the link using the less secure http:// instead of the more secure https:// The new server is configured to only allow the more […]